Refund policy

 

Item(s) you like to return, must be sent to:

WELIVE*
Ø. Skibelundvej 47A
DK- 6600 Vejen
Mark: RETURN

Login to:

Denmark RETURN PORTAL  
Germany RETURN PORTAL - GERMANY

or you can send an email to mail@welive.shopping.

- We only accept packages that are sent directly to the address.

Right of withdrawal:

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The withdrawal period expires 24 days after the day you received your item. If you have ordered multiple items in one order but they are delivered separately, the deadline runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to inform us that you want to withdraw your purchase.

You cannot withdraw your purchase by refusing to receive the item without notifying us at the same time.

Withdrawal of part of the purchase:

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.

Note that you will not receive the shipping costs back if you withdraw part of your purchase.

Return:

Once you have notified us that you want to withdraw your purchase, you have 5 days to return the item to us. You must pay for the return shipment, and you are responsible if there is any damage during transport.

The condition of the item when you return it:

If the item has lost value and it is due to your use of it in a way that was not necessary to determine the item's nature, characteristics, and the way it works, you can only receive a partial refund. The amount you can receive back depends on the item's commercial value, and in some cases, it may mean that you can only get the shipping costs back.

Insert if relevant: We recommend that you return the item in the original packaging. If the original packaging is missing, it may result in a depreciation of the item.

Refund of the purchase price:

If you withdraw your purchase, you will get your money back. If the item has decreased in value, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different delivery method than the cheapest standard delivery we offer), no later than 14 days after the day we receive your notice of withdrawal. We will refund the money with the same payment method that you used for the purchase, unless we have agreed otherwise.

We may withhold the refund until we have received the item, unless you provide us with documentation that you have returned it.

 

You can also withdraw your purchase by notifying us and delivering it in person to the above address by prior agreement.

Right of withdrawal in business purchases.

The right of withdrawal does not apply to businesses.